Company Policy
Raffaz Technology: Comprehensive Terms and Conditions
1. General Terms and Conditions
- Acceptance: By making payment or engaging our services, you agree to these terms and conditions, which govern our relationship.
- Scope of Services: The specific services provided by Raffaz Technology will be detailed in a separate service agreement, tailored to your unique needs.
- Payment: Payment terms are outlined in the service agreement. We generally require a deposit upfront to initiate the project, with the balance due upon completion or at agreed-upon milestones.
2. Project Timeline and Deliverables
- Timeline: The expected project timeline will be provided in the service agreement, taking into account the complexity of the project and any potential challenges.
- Deliverables: The deliverables will be clearly defined in the service agreement, ensuring that both parties understand the scope of work and expectations.
- Revisions: A limited number of revisions are included in the project cost. Additional revisions may incur extra charges, which will be communicated to you in advance.
3. Confidentiality and Data Privacy
- Confidentiality: Raffaz Technology is committed to protecting your privacy and the confidentiality of your information. We will treat all data provided to us with the utmost care and discretion.
- Data Usage: We will only use your data as necessary to provide our services, comply with legal requirements, and improve our offerings.
- Data Security: We implement robust security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, alteration, or destruction.
4. Intellectual Property
- Ownership: Upon full payment, you will own the intellectual property rights to the completed project, including copyrights, trademarks, and any other applicable rights.
- Use Rights: Raffaz Technology may use the project for marketing purposes, such as showcasing our work in our portfolio, unless you explicitly prohibit this.
5. Warranties and Disclaimers
- Warranty: We warrant that our services will be performed in a professional manner, using industry-standard practices and best practices.
- Disclaimer: We are not responsible for any indirect or consequential damages arising from our services, such as lost profits or business interruptions.
6. Termination
- Termination: Either party may terminate the agreement for cause, such as a material breach of the terms or conditions.
- Refund Policy: If the project is terminated before completion, a pro-rated refund may be issued, taking into account the work already completed and any expenses incurred.
7. Dispute Resolution
- Negotiation: We will attempt to resolve any disputes through good-faith negotiations.
- Mediation: If negotiation fails, we may agree to mediate the dispute with a neutral third party.
- Arbitration: If mediation is unsuccessful, disputes will be resolved through binding arbitration in accordance with the rules of a recognized arbitration institution.
8. Governing Law and Jurisdiction
- Governing Law: This agreement is governed by the laws of [Jurisdiction], which has a reputation for fair and efficient dispute resolution.
- Jurisdiction: Any disputes will be resolved in the courts of [Jurisdiction].
9. Force Majeure
- Force Majeure Events: We will not be liable for delays or failures caused by events beyond our control, such as natural disasters, acts of war, or government regulations.
10. Amendments
- Amendments: We may amend these terms and conditions from time to time, provided that we provide you with reasonable notice of any changes.
11. Severability
- Severability: If any provision of this agreement is found to be invalid, the remaining provisions will remain in effect.
12. Entire Agreement
- Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications.
13. Client Obligations
- Cooperation: You agree to cooperate with Raffaz Technology throughout the project and provide any necessary information or materials in a timely manner.
- Feedback: You will provide timely feedback on project deliverables and actively participate in the review and approval process.
- Payment: You will make payments on time in accordance with the agreed-upon terms.
14. Raffaz Technology Obligations
- Quality: We will deliver high-quality services that meet your expectations and comply with industry standards.
- Timeliness: We will strive to complete projects within the agreed-upon timelines, subject to any unforeseen circumstances.
- Communication: We will maintain open and transparent communication with you throughout the project, keeping you informed of progress and addressing any concerns.
15. Additional Provisions
- Subcontractors: We may subcontract portions of the project to third-party vendors, but we will remain responsible for the overall quality and delivery of the services.
- Indemnification: You agree to indemnify and hold harmless Raffaz Technology from any claims, liabilities, or losses arising from your use of our services or your breach of these terms and conditions.
- Waiver: No waiver of any provision of this agreement shall be deemed a waiver of any subsequent breach or failure to comply with such provision.
By engaging our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.