Business Policy

Website Design Timeline:

Development Phase:

  • The website will be designed within 20 business days, excluding weekends.
  • Weekends will not be considered as part of the development timeline.

Review Period:

  • The client will have 5-10 business days to review the completed website.

Refund Eligibility:

  1. Timeline Guarantee:

    • If the website is not completed within the stipulated 20 business days, the client is eligible for a full refund.
  2. Objective Satisfaction:

    • If, after the review period, the website does not meet the agreed objectives as mutually decided upon by both parties, the client is eligible for a full refund.

Refund Process:

  1. Notification:

    • The client must formally notify Raffaz Technology within 5 business days from the end of the development phase or review period, as applicable, if they believe they are eligible for a refund.
  2. Review Process:

    • Raffaz Technology will conduct a thorough review of the project to assess whether the conditions for a refund are met.
  3. Refund Approval:

    • If the conditions are met, Raffaz Technology will approve the refund.
  4. Refund Processing:

    • Once approved, the refund will be processed promptly through the original payment method and can take between 10 – 20 business days. 

Exceptions:

  • Refunds will not be issued if the client requests additional features or modifications that were not part of the initial agreement.
  • Refunds will not be granted for dissatisfaction with subjective elements of the design that were agreed upon during the project initiation.

Note: This policy is designed to ensure transparency and fairness in our business practices. It is subject to change and updates will be communicated to clients as necessary.

FAQ

Raffaz Technology commits to designing your website within 20 business days, excluding weekends.

Yes, you will have a review period of 5-10 business days to assess the completed website.

If the website is not completed within the stipulated 20 business days, you are eligible for a full refund.

If, after the review period, the website does not meet the agreed objectives as mutually decided upon by both parties, you are eligible for a full refund.

To initiate a refund request, formally notify Raffaz Technology within 5 business days from the end of the development phase or review period, as applicable.

Refunds will not be issued for additional features or modifications not part of the initial agreement. Subjective dissatisfaction with agreed-upon design elements is also not eligible for a refund.

Request for Refund

Refund Policy Form